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Hotel Nikko Saigon Appoints New General Manager

Dawson's management philosophy is "People-oriented"

Okura Nikko Hotel Management Co., Ltd. is delighted to announce the appointment of Mr. Dawson Tan as the new General Manager for Hotel Nikko Saigon. He will lead the hotel management team in achieving business goals whilst providing guests with a unique staying experience.

Dawson is a seasoned hotelier with nearly 22 years of experience in the hospitality industry. After graduating with a bachelor's degree in hospitality management, Dawson commenced his career at Hotel Nikko Kuala Lumpur in 2002. There, he cultivated the spirit of “Omotenashi” (Japanese Hospitality) by leading the operations of Benkay Japanese Restaurant, a favorite among royalties, local celebrities, and corporate entities.

In 2007, Dawson embarked on a 17-year career journey in China, starting with the opening team of Hotel Nikko Tianjin as the Japanese Restaurant Manager. Following a successful launch, Dawson progressed to roles as the Food and Beverage Manager, Director of Food and Beverage, and eventually Executive Assistant Manager. He made significant contributions to the hotel's operation and management, focusing on service and product standards to ensure guest satisfaction exceeded expectations.

In 2012, Dawson assumed the role of Executive Assistant Manager at the pre-opening office of Hotel Nikko Guangzhou. After another triumphant hotel launch, he was promoted to Assistant General Manager, overseeing operational departments including F&B, Rooms, Security, and Engineering teams. During his 12-year tenure at Hotel Nikko Guangzhou, Dawson's exceptional work ethic and leadership led the team to achieve numerous awards, including the Best Overseas Hotel Award within the Okura Nikko Hotel Group for Best Revenue Improvement in 2018, and the Japanese Restaurant's recognition as the Best Restaurant within the Okura Nikko Hotel Group in 2019.

Dawson's management philosophy is "people-oriented," emphasizing the importance of establishing trust and mutual support between customers and employees to achieve their respective goals and dreams. His new appointment is poised to infuse Hotel Nikko Saigon with fresh energy and growth opportunities. Under his leadership, the hotel will strive for innovation, excellence, and the delivery of exceptional products and services to guests.