Create an amazing F&B experience for your customers - How to give customer an amazing end to end experience which will drive them to share and recommend your restaurant, cafe or bar.

We will have a look at customer feedback, journey mapping and experience management to understand what is important for your F&B clients and how to create a flawless and outstanding end-to-end experience
- Map the customer journeys for your restaurant, eatery, bar or delivery business
- Understand the needs and expectations of your customers
- Take actions to improve your customer's experience and to surprise them
- Learn how to provide great customer service, handling complaints, engagement tools, loyalty program and more

Trainer: Carsten Ley
Carsten is the former VP Customer Experience of Lazada Vietnam and has conducted several Customer Experience projects for F&B providers like Milano Coffee and Quan UT UT /Biacraft. He is an avid blogger and tester of F&B services in Saigon and see a lot of room to improve the professionalism, adaptivity to different customer groups and service / complaint handling.

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