After finding itself among the world's worst airports, Tan Son Nhat is working hard to improve passenger satisfaction by streamlining its customs and security screening processes for international travelers.
According to Vietnam News, the Civil Aviation Authority of Vietnam (CAAV) has called on airports across the country to amalgamate the security and customs procedures in each of Vietnam's international airports, however Tan Son Nhat is receiving special attention, as its ever-growing number of passengers has become a particular challenge for aviation officials in the southern hub.
Under Decree 92 on aviation security, which will go into effect by November 27, 2015, the CAAV will require airports to install general screening points which enhance the supervision of customs officials as well as reduce waiting times for passengers.
These efforts are aimed at bringing Vietnamese air travel up to an international standard, particularly after the airport's less-than-stellar global ranking included allegations of corruption among airport customs officials.
Though the report only came out last month, Tan Son Nhat has taken aggressive steps toward boosting its rating, including plans to upgrade Wi-Fi service, improve hygiene in airport restrooms, create a more efficient taxi queue and provide better food and beverage outlets for travelers. Hopefully, the hard work will pay off: last year, Hanoi faced the same poor rating and managed to turn around and become one of the top 30 airports in Asia in 2015.
[Photo via Thanh Nien]
