A week after Vietcombank announced that it had suspended ATM and money transfers for foreign customers, Vietnam’s largest bank has reversed course and resumed the services as of this morning.
According to Tuoi Tre, the bank said the suspension of these services, which made it impossible for foreigners to transfer money at ATMs or send/receive money from non-Vietnambank accounts, was due to the fact that “the [foreign] customer profiles are not checked in the case of transfers made via ATMs or cards.”
However, in a statement yesterday, the bank said that the services had been temporarily suspended for its system “to be upgraded in order to meet relevant requirements.”
“Now that the upgrade works have been finished, Vietcombank is ready to resume these services starting November 19,” the company said on its website.
Hopefully, the head scratching and complaints from customers were enough to show the bank that such drastic changes should be avoided, or at least better communicated.
[Photo via Bat Dong San]
